1. Information we collect
When you contact us by email or through the contact form, we receive your email address and the information you include, such as your name, website and enquiry.
The contact form sends your name, email address, optional website, message, selected language and privacy confirmation to us by email through Resend. We use this information to respond to your enquiry. Temporary counters based on a hashed IP address help limit abuse. The form does not create a customer account or save enquiries in a website database.
Visiting the website involves technical information such as your IP address, browser, device, pages requested and visit time. Hosting and analytics services may process this information.
2. How we use information
- To review and respond to enquiries.
- To arrange demos, consultations and onboarding.
- To understand website use and improve its content and operation.
- To maintain security, prevent abuse and comply with legal obligations.
3. Website services
We use Statcounter for website analytics. It may collect visit times, IP addresses, browser and device information, visited pages and referring websites, and may use cookies. Fonts are loaded from Google Fonts, and some pages load an embedded Solvin3D catalog. Loading these resources sends technical requests to the relevant providers.
4. Sharing and retention
Hosting, email and analytics providers may process information to support the website and handle enquiries. Information may also be disclosed where required by applicable law. Retention depends on the purpose, applicable requirements and provider settings. Contact us with questions about a particular record.
5. Your rights
Depending on applicable law, you may be able to request access, correction or deletion of your personal information, object to or restrict processing, withdraw consent where it is used, or raise a concern with a data protection authority. Contact us to discuss a request.
6. Contact
For privacy questions or requests, contact sales@solvin3d.online.